19 Jan 2021

Moms, Stop Being The Duck

At my last job, we had a motto that summarized our belief in what great customer service should look like – Be The Duck.  

Ducks always appear as if they are simply gliding along the surface of the water, but what you don’t see is the work they’re doing beneath the surface; paddling quickly to get from one place to another.  

So, in our workplace, Be The Duck meant — always appear calm and pleasant so customers can relax while they’re with us, no matter how tired you are, how far you’re behind because someone was late or how many tasks you’re trying to manage at the moment.  

Which is a great philosophy for customer service as you want people to feel like they can relax and let someone else take care of them for a little while.

But all too often, moms fall into this trap as well as most of us learn along the way that we need to manage it all without breaking a sweat.  We think we need to fulfill the demands of family and work, and complete everything on our to do list while appearing calm, centered and pleasant at all times.

And if we don’t live up to this standard, we start beating ourselves up for not being able to handle ourselves better.

The problem with this thinking is that it prevents us from drawing boundaries, taking a break and creating real connections with others.  

Being a good mom doesn’t mean doing everything for everybody, accepting whatever’s thrown at you and acting like everything’s okay all the time.

As a mom, you are not in the business of customer service.

Life can be stressful and it’s okay to say ‘no’ and delegate.  It’s also okay to admit your struggles and ask for help.

Not only is it okay, it’s essential so you don’t end up burned out and wondering who that person is with the fake smile on her face staring back at you in the mirror.

So, if you’re only in the market for genuine smiles, and you’d like to feel as calm below the water as you do on the surface, shoot me a message.  I’d love to help.

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